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1 year ago
Curious Interface of ATM Machine
Since I start getting deep in to the rabbit hole of Experience Design. The Experience sensory in my mind keep bugging me with so many annoynace with machines that is scattered at work at home or almost whereever I go and interact with them.
The first annoynace I experienced deep inside me is the ATM Machine.
They are your window to access your securely store stashed in your secret bank accounts!
Well the frustrating moments starts like this:
- Please insert your card
- Enter your pin number, then Press Enter or “#” hash sign.
- Do you want to Check your balance? Yes / No.
- Withdraw, Deposit, Check Balance, Quick Cash … Pick one.
- If Withdraw selected we asked for $20, $40, $60…..$200 and Other Amount
- You clicked “Other Amount” and entered “$15” and it says you can’t do that, and gives you the math problem to solve to get the amount (divide by 2).
- Do you need the receipt? Yex/No
- More Transaction? Yes/No
Wow! So many things that scary devil asks me! Why not it should act in a way I want it to?
- Swipe
- Enter Pin
- From your last transaction you requested $15. Should I spit the same amount. Yex/No ELSE
- Enter the Amount or select the amount ranging from $20 to $200, I picked $200.
- “Thanks, see ya later”.
The reason things I am wondering about is “Remembering my Preferences”, in case of special occasion, I can pick the “I need Receipt this time now” option, if I want to from the different screen, by selecting that option.
But please don’t ask too much question for a small task. Do honor the user time while designing the interface, don’t make them think, and allow them to get thing done in a swift moment, without any error or annoyance.
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and User Experience Designer & Software Architect
User Interface Does Matter!
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